Which areas do you service?
We service Galveston to Houston and all surrounding areas. We have delivered outside of these areas. Give us a call and we will be more than happy to help you out!
Can I make changes to my order?
Yes! You can make changes, however it must be done at least 3 days before you order is scheduled to go out in order to avoid restocking fees. If your order has been prepaid or a payment made on the order and the change requires a refund there will be a 10% processing fee charged for that refund.
Is there a charge for delivery?
Yes. The delivery fee is based on the zip code that your order will be delivered to.
What happens if an item breaks?
We offer an optional insurance (10% of your total rental) to cover any accidental damage, but not loss of any items. It does not cover damage due to Renter's neglect, misuse or abuse of equipment.
Do I get credit if I don’t use an item?
No, you are paying for time out on the item.
Do I have to wash dishes and glasses after I use them?
No! You are not required to wash your items, however to ask that you rinse them and return them food free.
Is a deposit required?
A deposit is required for tent rentals and any equipment that needs to be purchased that is not in stock. We do require payment in full before all deliveries. If you are picking up items from our shop, you may pay for the order in full upon pickup. We take cash, checks, and all major credit cards.
How far in advance do I have to place my order?
There is no set time, but it depends on the availability of the items you want and when you need them. The earlier the better, you can't plan too far in advance!