- Reservations:
To hold any item we require that you sign and return a copy of the invoice acknowledging that you accept all terms and conditions. Payment for customer pickups can be made upon pickup at our will call. Payment for deliveries is due before the delivery date. Changes can be made to your order if items are available, and we ask that you make all changes at least two days before your event. - Delivery:
Delivery is available for a nominal fee based on the zip code your items will be delivered to.
- Deliveries are made Monday through Friday 8am-5pm and Saturdays 8am-12pm. If you require delivery before or after store hours or on a Sunday, an additional fee will be added to the regular fee. (Time of delivery is determined the day before it is scheduled. You may request a three-hour window and we will try our best to make it, however times are not guaranteed. If you would like an AM or PM specific delivery we charge $25, and can guarantee that window. Should you want a specific time delivery we charge $50 and can guarantee the delivery at the time specified.
- Delivery is to the door at street level. If it is up or down stairs or at some distant location, there will be an additional charge.
- Damage Waiver:
This an optional fee (10% of your total rental) to cover any accidental damage, but not loss of any items. It does not cover
- Damage due to Renter's neglect, misuse or abuse of equipment.
- Loss or theft.
- Tents. We require that you take Damage Waiver on all tents.
- Tenting:
- You are responsible to tell your sales associate of any hidden pipelines or water sprinkler system underground.
- You are responsible for all and any permits, licenses and other consent that may be required.
- Pick Up:
- All items must be assembled in a single location as specified and ready for pickup.
- All china, silver, utensils, etc., should be rinsed and food free, and repacked in the same containers as delivered.
- Linens should be returned dry and free of waste. Linen bags are provided with every linen order, so please put all linens in the provided bag to avoid mildew.
- Tables and chairs must be knocked down and stacked ready for pick up.
- Set up — Take Down:
You must arrange for this service before your items are delivered. Tables are $1.50 each and chairs are $.50 each. If no arrangements are made and this service is desired on delivery, our drivers must call for authorization.
Our Policies
